• BlackBerry® Internet Service
• BlackBerry smartphones
• SDR140369

An email message sent from the BlackBerry smartphone appears in the Messages list with an "X" beside it. The email message status field displays the following error message:

Message included an invalid address.

The following are possible causes for this issue:

1. The email message was sent to an invalid email address.
2. The WebClient [CMIME] service book or <account name>[CMIME] service book on the BlackBerry smartphone is invalid or corrupted.
3. The Auto BCC address is pointing to an invalid mailbox.
4. The mailbox used to send the email message is at or has exceeded its maximum capacity.
5. The Microsoft® Outlook® Web Access (OWA) mailbox is full.

Perform the appropriate resolution for the cause.

Cause 1

The email message was sent to an invalid email address.

Resolution 1

Verify that the email address that the email message was sent to is accurate and correctly typed.

Note: The most common form of an incorrect email address occurs by inserting a comma instead of a period. Using the space bar on your BlackBerry smartphone to create the @ symbol and the period eliminates the chance of accidentally using a comma.

Cause 2

The WebClient [CMIME] service book or <account name>[CMIME] service book on the BlackBerry smartphone is invalid or corrupted.

Resolution 2a

If your BlackBerry smartphone is integrated with an email account that uses the BlackBerry Internet Service, delete the WebClient[CMIME] service book or <account name>[CMIME] service book (depending on the version of the BlackBerry Internet Service) and send the email message again. For instructions, see KB05000.

Resolution 2b

If the BlackBerry smartphone is integrated with an email account that uses the BlackBerry® Enterprise Server, delete the current Desktop[CMIME] service book and generate an encryption key.

Complete the following steps:

1. On the Home screen of the BlackBerry smartphone, click Options > Advanced Options > Service Book.
2. Delete the Desktop[CMIME] service book or the BlackBerry[CMIME] service book.
3. Generate an encryption key using one of the following two methods:

   On the BlackBerry smartphone

   1. On the Home screen of the BlackBerry smartphone, click Options > Security Options > General Settings.
   2. In the Services section, highlight Desktop[s<number>](3DES or AES) or BlackBerry[s<number>](3DES or AES).
   3. From the menu, select Regenerate Encryption key.

   From BlackBerry® Desktop Manager

   1. Connect the BlackBerry smartphone to a computer that has BlackBerry Desktop Manager installed on it.
   2. Open BlackBerry Desktop Manager, and double-click Redirector Settings.
   3. Click Security.
   4. Click Generate Key.

Note: The Services option is unavailable when you log in to your BlackBerry Internet Service account using a browser on a computer.

Cause 3

The Auto BCC address is pointing to an invalid mailbox.

Resolution 3

Update the Auto BCC address to a valid mailbox. For instructions, see KB01539.

Cause 4

The mailbox used to send the email message is at or has exceeded its maximum capacity.

Resolution 4

Reduce the number of email messages in the mailbox until the mailbox is within the maximum capacity.

Cause 5

The Microsoft Outlook Web Access (OWA) mailbox is full.

Resolution 5

Log in to the Microsoft Outlook Web Access account and empty the Junk Mail and Deleted Messages folders. If these folders are already empty, then delete email messages in other folders to reduce the number of email messages in the mailbox.

Note: If the wireless reconciliation option is turned on on your BlackBerry smartphone and the Synchronize deleted items options is selected in your BlackBerry Internet Service account, then email messages that are deleted on the BlackBerry smartphone are also deleted in the Microsoft Outlook Web Access mailbox.

Complete the following steps:

1. Connect the BlackBerry smartphone to the computer, and open BlackBerry Desktop Manager.
2. Click Backup and Restore.
3. Click Advanced.
4. Back up and clear the Address Book and service book databases.
5. Complete one of the following steps:
   • Log in to the BlackBerry Internet Service account, and send new service books. For instructions on how to send service books, see KB02830.
   • Generate new encryption keys by completing the following steps:
     1. In BlackBerry Desktop Manager, click Redirector Settings or Email Settings.
     2. Go into Security tab
     3. Select Generate keys manually and click on Generate