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Move Microsoft Exchange Mailboxes

Contents [show]

Doc ID: KB00159
Modified Date: 11-30-2006
Document Type: Support

Products

  • BlackBerry® Enterprise Server
  • BlackBerry® Enterprise Server for Microsoft® Exchange



Environment

  • BlackBerry® Enterprise Server software versions 1.6 and 2.0
  • Microsoft® Exchange



Overview

In BlackBerry Enterprise Server software version 1.6

The BlackBerry Enterprise Server does not update the new mailbox location until a scan of the Global Address List has been completed. The BlackBerry Enterprise Server looks through the Global Address List (GAL) for updated information on a user′s mailbox. Stopping and restarting the BlackBerry Enterprise Server service forces a Scan GAL.

In BlackBerry Enterprise Server software version 2.0

The BlackBerry Enterprise Server initiates a Scan GAL every 15 - 30 minutes.

Note: This information assumes that directory replication has occurred. In the event that it requires 30 minutes for a new mailbox location to be reflected in the GAL, then it will take 30 minutes for email to be redirected to the handheld.