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Decryption error while performing Global Address Lookup

Contents [show]

Doc ID: KB02051
Modified Date: 11-15-2006
Document Type: Support

Products

  • BlackBerry® Enterprise Server
  • BlackBerry® Enterprise Server for IBM® Lotus® Domino®
  • BlackBerry® Enterprise Server for Microsoft® Exchange



Environment

  • BlackBerry® Enterprise Server
  • BlackBerry device
  • Microsoft® Exchange
  • IBM® Lotus® Domino®



Overview

While searching for a contact in the Global Address List (GAL) using the Lookup Address feature with BlackBerry Enterprise Server, you receive the following error on the BlackBerry wireless device:

Decryption failure




Resolution

Remove the Address Lookup Service Book entry on the device.
  1. On the device, click Options > Service Book. For BlackBerry Device Software 4.1, click Options> Advanced Options > Service Book.
  2. Select the Desktop [ALP] service book. Click the trackwheel and select Delete.
  3. Generate a new encryption key. For instructions, see KB-02740.