• BlackBerry® Enterprise Server for IBM® Lotus® Domino®

The BlackBerry Enterprise Server depends on existing databases, such as the mail files and the IBM® Lotus® Domino® directory, for its operation. Corruption of a database design, form, document, view, or index can cause a number of issues with the BlackBerry Enterprise Server. To help correct these problems, an administrator can run maintenance tasks, such as Fixup, Updall and Compact.

Some issues that the maintenance tasks may correct are the following:

• Unable to add a BlackBerry smartphone user account to the BlackBerry Enterprise Server
• Unable to scan a mail file
• Cannot redirect messages to a BlackBerry smartphone
• Unable to open a redirection folder
• BlackBerry profiles database is not updated with BlackBerry smartphone user information when changes are made in Redirector Settings of BlackBerry® Desktop Manager, or when a new encryption key is generated
• BlackBerry smartphone user name is not found in the IBM Lotus Domino directory

The BlackBerry Enterprise Server creates IBM Lotus Domino-designed databases, such as BlackBerryProfiles.nsf, BlackBerryOutbox.nsf, BBDir.nsf, BBStats.nsf, and a uniquely named BlackBerry state database for each user.

1. Stop the IBM Lotus Domino Server.
2. Open a command prompt window.
3. At the command prompt, browse to the IBM Lotus Domino directory and run the following command(s) on the problem database(s) in the following order:
   
   
   
   nfixup

   This corrects corrupted views and documents.

   nupdall -R

   This rebuilds all used views and fixes corrupted views and full-text indices. This task is resource-intensive.

   ncompact -c

   This can fix database corruption.

   Note: See the Additional Information section for examples of the command syntax.

4. Start the IBM Lotus Domino Server.

1. Commands are run against the BlackBerry Enterprise Server folder located within C:LotusDominoData directory.
2. Run the following command(s) on the problem database(s) in the following order:
   
   • The following corrects corrupted views and documents in databases that are unopen, skipping the open databases. Add the -o switch to take the databases offline and correct any corrupt views and documents:

      Load fixup BES

      
   • The following rebuilds all used views and fixes corrupted views and full-text indices. This task is resource-intensive.

      Load updall -R BES

   • The following can fix database corruption.

      Load compact -c BES

   Note: See the Additional Information section for examples of the command syntax.

    

n <task_name><database_file_name>

• ncompact -c BlackBerryOutbox.nsf
• nfixup names.nsf
• nupdall -R BESBlackBerryProfiles.nsf
• Load fixup BESBlackBerryProfiles.nsf
• Load Compact -c BESBlackBerryProfiles.nsf
• Load Updall -R BESBlackBerryProfiles.nsf

When maintaining a template, specify the extension . ntf after the template name.

Refer to IBM Lotus Domino Administrator Help files for more information on troubleshooting databases.

The following are keyboard shortcuts you can use to update or rebuild views while the IBM Lotus Domino Server is running:

• F9 to update the current view.
• SHIFT + F9 to rebuild the current view.
• CTRL + SHIFT + F9 to rebuild all views in the database that are not built and update all other views. This is similar to running Updall on a database.