• BlackBerry® Enterprise Server for Microsoft® Exchange version 3.5 through 4.0 SP7

When viewing BlackBerry User Properties or User Stats through the BlackBerry Enterprise Server Management console, you receive the following error:

Unable to access mailbox for this user

Cause 1

The BlackBerry Enterprise Server service account has insufficient account permissions to view the User Properties and User Stats through the BlackBerry Enterprise Server Management console.

Resolution 1

For Microsoft Exchange 2000 and 2003

Grant the BlackBerry Enterprise Server the following permissions:

For First Administrative Group level

• Exchange View Only Administrator

For Server level

• Administer Information Store
• Receive As
• Send As

For Mailbox Store level

See the Additional Information section below for instructions on granting these permissions.

For other versions of Microsoft Exchange

Grant the BlackBerry Enterprise Server service account the following permissions:

• Member of Local Administrators group
• Member of Domain Users
• Log on as a Service
• Log on Locally

For more information on permissions, see KB02276 or the Getting Started and Installation Guide for the BlackBerry Enterprise Server. The guides are organized by language, platform, and version number in the Product Documentation section on http://www.blackberry.com/support.

Cause 2

The Microsoft Exchange mailboxes of the BlackBerry users have been moved to a new Exchange Server.

Resolution 2

Run handheldcleanup utility, based on the Exchange mailbox moved.

• If the BlackBerry device user′s mailbox has been moved, run handheldcleanup -u. For instructions, see KB00140.
• If the BlackBerry Enterprise Server service account mailbox has been moved, run handheldcleanup -m. For instructions, see KB00140.

Cause 3

For BlackBerry Enterprise Server 4.0 SP4, Database: Local MSDE, and Exchange: 5.5 SP4

Resolution 3

Restart the BlackBerry Enterprise Server.

Cause 4

The hidden BlackBerry folder in the user′s mailbox has become corrupt

Resolution 4

1. Remove the user from the BlackBerry Enterprise Server. 
2. Use DBClean on the selected user′s mailbox to clear the BlackBerry folder.  For information on using DBClean see KB10314.
3. Add the user to the BlackBerry Enteprise Server. 
4. Perform an Enterprise Activation.

To assign the Exchange View Only Administrator role, complete the following steps:

1. Click Start > Programs > Microsoft Exchange > System Manager.
2. Expand Administrative Groups. Right-click First Administrative Group and click Delegate Control.
3. Click Next.
4. Click Add. The Delegate Control window appears.
5. Click Browse and select the BlackBerry Enterprise Server service account.
6. Click Add.
7. Assign the Exchange View Only Administrator role to the service account. Click OK.
8. Click Next, then Finish.

To assign Administer Information Store, Receive As, and Send As permissions, complete the following steps:

1. Click Start > Programs > Microsoft Exchange > System Manager.
2. Expand Administrative Groups, then First Administrative Group. Select Servers.
3. Right-click the Microsoft Exchange Server name and click Properties.
4. Click the Security tab.
5. Select the BlackBerry Enterprise Server service account.
6. Under Permissions, check the box in the Allow column next to Administrator Information Store, Send As, and Receive As.
7. Make sure that Allow inheritable permissions from parent to propagate to this object is selected.
8. Click OK.