• BlackBerry Enterprise Server® software versions 2.1 through 4.1
• IBM® Lotus® Domino®

The BlackBerry Enterprise Server does not start and the BlackBerry Enterprise Server debug logs display one of the following entries:

[10434] (02/27 15:28:00):{0xFA0} Domino prior to R5 identified, or error occured while identifying version of Domino server. Check that the BlackBerry Enterprise Server is running on Domino R5 or greater, and that the Domino server is running properly

Unable to open database (The remote server is not a known TCP/IP host

Domino Version 4.x identified. The BlackBerry Enterprise Server can only be run on Domino Version 5 or greater

1. The computer name for the BlackBerry Enterprise Server has changed.
2. An incorrect IP address for the computer hosting the BlackBerry Enterprise Server task is defined in the Net Address field of the Server document
3. The correct Domino server name is not listed on the Security tab of the Server document.
4. An old IP address or Domino server name is cached.

Cause 1

The computer name for the BlackBerry Enterprise Server was changed after installation.

Resolution

Complete the following steps:

1. Create a Server Connection document in the Domino Directory.
2. Enter an asterisk (*) in the Source server field.
3. Enter the new computer name in the Destination server field.
4. Replicate these changes to the necessary Domino servers.

Cause 2

An incorrect IP address for the Domino server hosting the BlackBerry Enterprise Server task is defined in the Net Address field of the Server document.

Resolution

Complete the following steps:

1. Check the Server document in the Domino Directory.
2. Go to Ports > Net Address field.
3. Verify that the field has the correct IP address.
4. Restart the Domino server.

Cause 3

The correct Domino server name is not listed on the Security tab of the Server document.

Resolution

Complete the following steps:

1. Open the Server document.
2. Go to Security > Access Server field.
3. If the field does not contain the correct Domino server name, enter the correct name.
4. Restart the BlackBerry Enterprise Server.

Cause 4

It is possible that an old IP address or Domino Server name has been cached.

Resolution

Warning: An experienced IBM Lotus Domino administrator should perform these modifications. In normal operating circumstances, modifications should not be made to Lotus Domino databases in a production environment. Modifying any of these databases can cause irreparable damage resulting in unexpected BlackBerry Enterprise Server behavior or service failure. Back up any databases prior to implementing any changes.

1. In the Server document, right-click the Domino server name and click Properties.
2. Verify that the following fields are not populated with old information:
   • $SavedAddresses
   • $SavedPorts
   • $SavedServer
3. To clear the cached entries, create an agent using the formula language as follows:
   • FIELD $SavedAddresses := "";
   • FIELD $SavedPorts := "";
   • FIELD $SavedServers := "";