• BlackBerry® Enterprise Server version 4.1 and 5.0
• BlackBerry smartphones
  

To resend service books to BlackBerry smartphones using BlackBerry Enterprise Server version 4.1, complete the following steps:

1. In BlackBerry Manager, click the name of the BlackBerry Enterprise Server.
2. Select the User List tab.
3. Perform one of the following steps:
   • To send a service book to a single BlackBerry smartphone, select the appropriate BlackBerry smartphone user account.
   • To send a service book to multiple BlackBerry smartphones, select one of the appropriate BlackBerry smartphone user accounts. Hold CTRL and then select the others.
   • To send a service book to all BlackBerry smartphones, select the first BlackBerry smartphone user account. Hold Shift and then select the last BlackBerry smartphone user account.
4. On the bottom panel, click IT Admin.
5. Click Resend Service Book.

To resend service books to BlackBerry smartphones using BlackBerry Enterprise Server version 5.0, complete the following steps:

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a BlackBerry smartphone user account.
4. In the search results, click the BlackBerry smartphone PIN.
5. In the Communications list, click Resend service books to a device.