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Windows Server 2003 domain controller memory leak affects wireless calendar synchronizationContents [show] Products
Environment
Background When the BlackBerry Enterprise Server receives an appointment from the BlackBerry device, the BlackBerry Enterprise Server service sends the appointment to one of the CalHelper processes running on the BlackBerry Enterprise Server. CalHelper is responsible for synchronizing the appointment to the BlackBerry device user’s Calendar on the Microsoft Exchange Server, using the Collaboration Data Object (CDO). Note: This applies to environments where the BlackBerry Enterprise Server is part of an Active Directory®. OverviewCalendar items created on the BlackBerry device do not display in Microsoft Outlook®; however, calendar items created in Outlook do synchronize with the BlackBerry device. The BlackBerry Enterprise Server debug log displays the following: [30001] (04/11 09:16:11):{0x11BC} *** CDO
*** CDOCalendar::Initialize - Code = 800406f9, WCode = 04f9, Code
meaning = IDispatch error #1273,
If the Windows 2003 Domain Controller (which also functions as the Global Catalog Server) has a memory leak problem, the BlackBerry Enterprise Server may be unable to resolve the temporary CDO profiles needed to log on to a BlackBerry device user’s Calendar and start the synchronization process. See Microsoft Knowledge Base article 829993 for more information regarding the memory leak condition on Windows Server 2003 Domain Controllers. Additional InformationThis is not the only reason the BlackBerry Enterprise Server may be unable to resolve CDO profiles. See KB03278 and KB03480 for more information. |