We Suggest reading:

KB03947 - BlackBerry smartphone status shows initializing and stops responding during Enterprise Activation.
KB13461 - Enterprise activation process stops during the slow synchronization process.
KB13458 - The BlackBerry smartphone shows Activating or Retrying status during the enterprise activation process.
KB13852 - Identifying and troubleshooting enterprise activation issues.
KB03410 - Wireless enterprise activation stops responding.
KB04982 - Please Contact Your System Administrator error appears during enterprise activation process.
KB13468 - Server is not responding or an error has occurred.
KB13840 - Enterprise activation process stops responding at Activating stage.
KB14761 - BlackBerry Enterprise Server stops functioning due to blank documents in the Address Book.
KB00019 - No PIN displayed in BlackBerry Desktop Redirector.

BlackBerry smartphone status shows initializing and stops responding during Enterprise Activation

Contents [show]

Doc ID: KB03947
Modified Date: 08-14-2009
Document Type: Support

Print this page

Products

BlackBerry® Devices
BlackBerry® Enterprise Server for Novell® GroupWise®

Environment

BlackBerry® Enterprise Server version 4.0 for Novell® GroupWise®
BlackBerry smartphones
SDR51913

BlackBerry smartphone stops responding with a status of Initializing, and shows a listing of all the databases when attempting to perform Enterprise Activation on a BlackBerry smartphone that has IT Policy Disable Wireless Bulk Load set to True.

Resolution

Upgrade to BlackBerry Enterprise Server version 4.0 SP1. Once installed, the BlackBerry smartphone user will receive a warning that the BlackBerry smartphone must be cradled in order to complete the activation.

Workaround

Disable the IT Policy by setting Disable Wireless Bulk Load to False.

Additional Information

Verify the signal strength on the BlackBerry smartphone by going to Options > Status.

If the signal is -95dBm or lower, this is a weak signal strength. Try to strengthen the signal and keep it above -95dBm by going to a window, or an area of better signal strength.

If no stronger signal is accessible, a continuation of the activation through a wired connection is an excellent workaround.

BESAdmin.info - Your Technical Support Source