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BlackBerry Service errors

Contents [show]
Doc ID: KB04099
Modified Date: 08-17-2009
Document Type: Support

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Products

  • BlackBerry® Enterprise Server
  • BlackBerry® Enterprise Server for IBM® Lotus® Domino®
  • BlackBerry® Enterprise Server for Microsoft® Exchange


Environment

  • BlackBerry® Enterprise Server versions 4.0 to 5.0
  • IBM® Lotus® Domino®
  • Microsoft® Exchange
  • Microsoft Windows® Event Viewer


Overview

The following errors are logged in the BlackBerry Enterprise Server logs and/or Windows Event Viewer logs for the BlackBerry Service.

The lists are divided into the following three categories depending on the type of server:

  • BlackBerry Dispatcher service
  • BlackBerry Policy service
  • BlackBerry Synchronization service

BlackBerry Dispatcher service

The following error codes can be found in the BlackBerry Dispatcher service logs.

Error Code Explanation
5000 to 5099
General Errors
5001
Memory Error
5002
Error starting or initializing thread pool
5003
Error starting or initializing a thread
5004
Database connect error
5005
Error getting BlackBerry Enterprise Server record
5100 to 5199
Service Routing Protocol (SRP) Configuration Errors
5101
BlackBerry Enterprise Server service same error
5102
Error with BlackBerry Enterprise Server unique identifier (UID) configuration
5103
Error with BlackBerry Enterprise Server UID
5104
Error with BlackBerry Enterprise Server UID authentication ID
5105
Error with BlackBerry Enterprise Server UID authentication ID length
5106
Error with BlackBerry Enterprise Server UID authentication ID size
5300 to 5399
Messaging Application Programming Interface (MAPI) Errors
5301
MAPI initialize error
5302
MAPI logon error
5303
MAPI address book error
5304
Default message store error
5305
Open message store error
5306
Manage message store error
5400 to 5499
SCS Errors
5401
BlackBerry Enterprise Server configuration error
5402
Memory error
5403
BlackBerry Enterprise Server admin service name error
5404
BlackBerry Enterprise Server admin service name size error
5405
Remote Procedure Call (RPC) thread error
5406
Unable to access BlackBerry Enterprise Server configuration
5407
BlackBerry Enterprise Server evaluation expired
5408
Unable to load Lightweight Directory Access Protocol (LDAP) API library
5500 to 5599
SRP Errors
5501
BlackBerry Enterprise Server service name error
5502
Error with BlackBerry Enterprise Server UID configuration (No UID configured)
5503
Error with BlackBerry Enterprise Server UID (Could not get UID)
5504
Error with BlackBerry Enterprise Server UID authentication Id (Could not get authentication key)
5505
Error with BlackBerry Enterprise Server UID authentication ID length (Authentication key has invalid length)
5506
Error with BlackBerry Enterprise Server UID authentication ID size (No authentication key configured)
5600 to 5699
SCS Errors
5601
Memory error
5602
COM initialization error
5603
Server name error
5604
MAPI mode error (Where the service is set to use the Admin mailbox database for Server configuration)
5605
RPC thread error
5606
BlackBerry Enterprise Server Eval expired
5607
Database initialize failure (unable to create Database Interface object)
5608
Database initialize failure (SCS - Call to DBInterface : DBInit failed)
5609
Error loading user list
5610
Optimization of BlackBerry Enterprise Server agents usage failed
5611
Could not get SRP configuration from the database
5612
Failed to start SRP session
5613
Unable to start the BIPP Controller
5614
Invalid BlackBerry Enterprise Server agent configuration
5615
Create PMDatabase failed
5616
Unable to retrieve configuration for BlackBerry Enterprise Server service (potentially from BESAdmin mailbox if set)
5617
Failed to read valid master license key from the database


BlackBerry Policy Service

The following error codes can be found in the BlackBerry Policy Service logs.
 
Error Code Explanation
5000 to 5099
General Errors
5001
Memory error
5002
Error starting or initializing thread pool
5003
Error starting or initializing a thread
5300 to 5399
MAPI Errors
5301
MAPI initialize error
5302
MAPI logon error
5303
MAPI address book error
5304
Default message store error
5305
Open message store error
5306
Manage message store error
5400 to 5499
SCS Errors
5401
BlackBerry Enterprise Server configuration error
5402
Memory error
5403
BlackBerry Enterprise Server admin service name error
5404
BlackBerry Enterprise Service admin service name size error
5405
RPC thread error
5406
Unable to access BlackBerry Enterprise Server configuration
5407
BlackBerry Enterprise Server evaluation expired
5408
System date error (Unable to start BlackBerry Server! System Clock reports date in the past)
5500 to 5599
SRP Errors
5501
BlackBerry Enterprise Server service name error
5502
Error with BlackBerry Enterprise Server UID configuration (No UID configured)
5503
Error with BlackBerry Enterprise Server UID (Could not get UID)
5504
Error with BlackBerry Enterprise Server UID authentication ID (Could not get authentication key)
5505
Error with BlackBerry Enterprise Server UID authentication ID length (Authentication key has invalid length)
5506
Error with BlackBerry Enterprise Server UID authentication ID size (No authentication key configured)


BlackBerry Synchronization Service

The following error codes can be found in the BlackBerry Synchronization Service logs.

Error Code Explanation
5000 to 5099 General Errors
5001 Memory error
5002
 Cryptography Engine (CE) initialization error
5003 Error starting or initializing thread pool
5004 Error starting or initializing a thread
5005 Registry error
5006 Connector loading error
5100 to 5199 SRP Errors
5200 to 5299 Database Errors (DB Errors)
5201 Dbconnect error
5202 Error getting object definition ID
5203 Error getting BlackBerry Enterprise Server record
5204 Error updating server capabilities
5205 Error adding StateDb record
5206 Error adding StateDb field hash record
5207 Error updating StateDb record
5208 Error updating StateDb field hash record
5209 Error deleting StateDb record
5210 Error reading user configuration table
5300 to 5399 Personal Information Management (PIM) Errors
5301 PIM connector file path error
5302 Unable to load PIM connector
5303 Unable to initialize PIM connector
5304 Unable to un-initialize PIM connector
5400 to 5499 Device Connector Errors
5401 Exception error
5402 Device connector file path error
5403 Unable to load device connector
5404 Unable to load XML mapping for device connector
5405 Unable to initialize CE
5406 Unable to load XML record
5407 Invalid record format
5408 Error retrieving field mapping tags
5409 Error retrieving XML record
5500 to 5599 Device Mapping Errors
5501 No XML mapping
5502 Error parsing data
5600 to 5699 Field Mapping Errors
5601 No XML mapping
5602 Error parsing data
5700 to 5799 Sync Command Errors
5701 Invalid format
5702 Invalid command ID
5800 to 5899 Session Packet Errors
5801 Duplicate packet
5802 Invalid packet version
5803 Invalid data source ID
5804 Invalid packet state
5805 Invalid last packet sequence


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