• BlackBerry® Enterprise Server for Microsoft® Exchange
• BlackBerry smartphones
• Microsoft® Active Directory® 

After sending an email message from the BlackBerry smartphone, a red ′X′ appears beside the email message in the message list and the Message Status field displays the following error message:

Desktop email program was unable to submit message

Note: The Message Status field appears above the ′To:′ field within the email message.

Summary of Causes

This issue may be caused by the following:

1. The BlackBerry Router on the BlackBerry Enterprise Server has stopped responding.  This applies to BlackBerry Enterprise Server version 4.0 to 5.0.
2. The Microsoft® Exchange mailbox for the BlackBerry smartphone user is full.
3. The Send As permission was revoked from the BlackBerry smartphone user′s account in the Microsoft Active Directory.
4. The Send As permission has not been applied to the user account in the Microsoft Active Directory. 

Complete the appropriate resolution for the cause.

Cause 1

The BlackBerry Router on the BlackBerry Enterprise Server has stopped responding.

Note: This applies to BlackBerry Enterprise Server version 4.0 to 5.0.

Resolution 1

Restart the BlackBerry Router by completing the following steps:

Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry smartphones.  See article KB04789 for more information.

1. On the computer running the BlackBerry Enterprise Server, open the Control Panel.
2. Go to Administrative Tools > Services.
3. Double-click BlackBerry Router, and then select Start (see image below).

   

4. Close the Services window, and then close the Control Panel.

Cause 2

The Microsoft Exchange mailbox for the BlackBerry smartphone user is full.

Resolution 2

Make sure that the user′s Microsoft Exchange mailbox has not reached or exceeded the mailbox limit.

Cause 3

The ′Send As′ permission was revoked from the BlackBerry smartphone user′s account in the Microsoft Active Directory. 

Resolution 3

Complete the steps in KB04707 to resolve the ′Send As′ permissions issue.

For additional information on this issue, visit www.blackberry.com/sendas

Cause 4

The ′Send As′ permission has not been applied to the BlackBerry smartphone user account in the the Microsoft Active Directory®. 

Resolution 4

Apply the ′Send As′ permission directly to the user object if it is not configured to inherit from the domain. Resolution 1 in KB04707 details the steps to add the ′Send As′ permission to user accounts.

Note: In some environments users will apply the Send As permission directly to the user account, and not have it inherited from the domain level.  Make sure that the ′Send As′ permission has been applied to the user account if not inherited from the domain.

See article KB02276 for more information on assigning the permissions for the BlackBerry service account.