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Delays in email message delivery after a restart of the BlackBerry Controller service or BlackBerry Messaging AgentContents [show] Products
Environment
OverviewWhen restarting the BlackBerry Controller or the BlackBerry Enterprise Server (which restarts the BlackBerry Messaging Agent), BlackBerry device users may notice a long delay before email message flow is restored. ResolutionResolution 1 Before you restart the BlackBerry Controller or the BlackBerry Enterprise Server, run the following Structured Query Language (SQL) script. Run the script at least once a week as a maintenance measure. update MbMailSync set DeliveryStatus = 3 where (DATEDIFF(Day,ModifyDate,GETDATE()) >= 7 AND DeliveryStatus <> 0) Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry devices. For more information, see KB04789. Resolution 2 Upgrade to BlackBerry Enterprise Server software version 4.1 Service Pack 3 (4.1.3). |