• BlackBerry® Enterprise Server for Microsoft® Exchange

Messages can be sent from the BlackBerry smartphone but when a message is sent to one or more specific recipients a red X is displayed on the BlackBerry smartphone with the error:

Unlisted Message Error

The following events can be found in the Application Log:

Event Type: Warning

Event Source: BlackBerry Messaging Agent Server Agent 1

Event Category: None

Event ID: 20000

Date: 8/6/2007

Time: 10:24:48

User: N/A

Computer: Server

Description:

The description for Event ID ( 20000 ) in Source (BlackBerry Messaging Agent Server Agent 1) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {xxxx@xxxx.com} Send() failed: ERR_FAIL, Tag=77416.

Event Type: Warning

Event Source: BlackBerry Messaging Agent Server Agent 1

Event Category: None

Event ID: 20097

Date: 8/6/2007

Time: 10:24:48

User: N/A

Computer: Server

Description:

The description for Event ID ( 20097 ) in Source (BlackBerry Messaging Agent Server Agent 1) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {xxxx@xxxx.com} MAPIMailbox::Send(ppMAPIMessage) - Exception handled.