| User account is in SUSPENDED mode |
The wireless service provider has placed the BlackBerry smartphone in suspended mode. |
For more information on this error message, see KB05055. |
|
PIN specifies a device that already exists!
OR
The PIN and ESN/IMEI provided could not be properly identified |
The BlackBerry smartphone PIN number is not listed on the wireless service provider′s web site or the BlackBerry smartphone is not registered on the wireless network. |
For more information on this error message, see KB04340. |
| Message included an invalid address |
There are several causes for this error message, including an invalid recipient′s email address or invalid service books. |
For more information on this error message, see KB00035. |
| Transaction Error: User account is in invalid mode |
The BlackBerry smartphone is not activated on the wireless network. |
For more information on this error message, see KB03868. |
| Transaction error failure at service |
There are several causes for this error message, including that the BlackBerry smartphone user has been removed from the BlackBerry® Enterprise Server or a problem with the generated encryption key. |
For more information on this error message, see KB00050. |
| <5.1.0 - Unknown address error 553> |
The BlackBerry smartphone user is trying to send an email message using the legacy service book, Web Client [CMIME]. |
For more information on this error message, see KB10344. |
| HTTP Error 503: Service Unavailable |
The BlackBerry smartphone is not provisioned for BlackBerry Internet Service browsing. |
For more information on this error message, see KB04828. |
| HTTP Error 406 |
An IT policy is restricting the BlackBerry smartphone user from downloading third-party applications or themes. |
For more information on this error message, see KB10934. |
| Invalid email address |
A forwarding rule is configured to forward email messages from an associated email account to a BlackBerry smartphone address that does not exist. |
For more information on this error message, see KB10066. |
| 5.1.2 - Bad destination host ′DNS Hard Error looking up ns(x).servername.com′ |
The Internet Protocol (IP) address of the destination messaging server has not fully propagated across the Domain Name System (DNS). |
For more information on this error message, see KB11435. |
| 5.1.0 - Unknown address error 553-′Requested action not taken: mailbox name not allowed or chunk too large |
The Sender Policy Framework (SPF) and Sender Rewrite Scheme (SRS) implementations are causing email messaging servers to detect an original sender email address that is incorrect. |
For more information on this error message, see KB13823. |
has not been delivered to the recipient′s BlackBerry Handheld
The error status returned is <SRP_FAILED> |
Service classes are not appropriately assigned with the wireless network. |
For more information on this error message, see KB14109. |
| Unable to compress and encrypt email message. |
The Desktop [CMIME] service book is being used instead of the <account name> [CMIME] service book to send email messages. |
For more information on this error message, see KB04415. |
| Unable to look up the user info in database |
There are several causes for this error message, including that the BlackBerry Internet Service account is no longer active or the legacy service book, Web Client [CMIME], is being used to send email messages. |
For more information on this error message, see KB13598. |
| Undeliverable message |
The recipient′s messaging and collaboration server is detecting that the email address of the sender is different from the sender name listed in the header of the email message and restricting email messages from the sender. |
For more information on this error message, see KB10440. |
| More request could not be completed, service book information not found |
There are several causes for this error message, including that the BlackBerry smartphone is configured to use BlackBerry® Desktop Redirector or the <email address> [CMIME] service book is not available on the BlackBerry smartphone. |
For more information on this error message, see KB10473 or KB02228. |
|
Mailbox couldn′t find original message: if forwarding or replying please resend the message.
OR
Desktop couldn′t find original message: if forwarding or replying please resend the message. |
There are several causes for this error message, including that the original email message has been permanently deleted or the original email message is filed in a personal or offline folder. |
For more information on this error message, see KB00353. |
| [Unable to connect to the internet please try again if the problem persists please contact your service provider]. |
There are several causes that can cause this error message, including that the BlackBerry smartphone is not activated for BlackBerry Internet Service browsing or the wireless transceiver is turned off. |
For more information on this error message, see KB11678. |
| 5.1.0 - Unknown address error 554-′5.7.1 Invalid Recipient |
This error can be caused if a forwarding rule is set up to send to a BlackBerry email address that is not active or if the recipient′s email address is typed incorrectly. |
For more information on this error message, see KB10951. |
| Error in parsing this message. Couldn′t display the body part. |
The email message cannot be translated because it uses HTML code. |
For more information on this error message, see KB11915. |
| Domain of sender′s email address does not exist |
The domain name used in the Sent From email address field is invalid. |
For more information on this error message, see KB12248. |
